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Why buy a bike from Bike Gallery?
    

Determining where you buy your next bicycle can sometimes be a challenge. Between specialty stores, Craigslist, and big box stores, there are many options. These are the Bike Gallery advantages that automatically come with every bicycle purchased from us:

Every dollar goes into the local economy

We’re a locally-owned, family business and we try to support other local businesses when making buying decisions. That means almost every dollar of your purchase will stay in the Portland area and be quickly recirculated. A healthy local economy is important to all of us.

Right Fit

Getting the right sized bicycle is just as important as choosing the right type of bicycle. We carefully fit you based on your unique body geometry and fine tune the bicycle seat and handlebars are properly positioned. We won’t just sell you what we have on the floor: It is our priority to find the bike that fits you and your lifestyle perfectly. Our goal is to get more people on bikes more often. If you’re not happy with your bicycle, you won’t cycle more. Click here to find out more about our fitting.

Selection

We offer an extremely wide selection of bicycles in every category from kids to high performance road and mountain bikes, in an array of sizes and colors. And you can test ride them (in fact we insist that you do).

Satisfaction Guarantee

We test all of our products and have the most experienced mechanics in town so we’re confident that we’ll exceed your expectations. But if it’s not making your cycling experience a little better, we want you to return it. So that’s it – 30 days to a better cycling experience or you can exchange your merchandise for something you like better (Excludes Special Orders). Click here to find out more about our guarantees.

Dedicated and Experienced Staff

We focus exclusively on cycling; it’s what we know and what we love. We have a core group of long-time employees who are passionate about bikes and about helping you find your passion (whatever that is). That means that when you visit us, you’ll see familiar faces that remember you and can help you with any issues. What to find the best places to ride? Just ask us and we’d be more than happy to help.

Training

At the time of the bike sale, we will provide you with expert advice on how to properly use and care for your new bicycle, and will continue to do so throughout its life. Do you know how to shift, fix a flat, carry gear or pump your tires? We offer frequent mechanical and cycling skills classes throughout the year. Click here to learn more.

Bicycle Wellness Program

After a few weeks of riding, your bicycle will begin to “settle-in” and will most likely need some minor adjustments. We provide minor tune-ups for the first 6 months to make sure your bike is perfect. There is no appointment needed – just stop by any of our locations for service while you wait.

Trade-in Program

You can trade in your old bicycle towards a new one that fits you perfectly. We will even trade in department-store brands. Click here to find out more about our Trade-in Program.

Warranty

We stand behind every bike we sell. Additionally, we honor life-time warranties on most of the bikes we sell (some mountain and bmx bikes have different warranties, contact your local store for more information.) In the unlikely event that something goes wrong with your bike, you can be assured we will make it right. In addition, if there is ever a recall (which happens from time-to-time), we will personally contact you to make a replacement.

Accessories

Cycling is more fun with you have the right gear to go with your bike. We have a wide selection of top-quality accessories and we can provide personal recommendations based on your cycling goals. Additionally, we’ll install any accessories free of charge when you purchase your bike. So when you take home your new ride, you’re ready to ride.

Community Service

We all live and work in the Portland area; Portland is our home and we strive to make a meaningful impact on the communities around us. Click here to find out more about our community programs.

Environmental Impact

We are committed to reducing our environmental impact. We make conscious buying decisions and we are continually looking for ways to creative ways to recycle the products we use.  Additionally, we incentive our employees to commute via bike each day. To date we’ve paid over $65,000 for more than 45,000 trips by bike.

What about used bikes?

Bike Gallery fully reconditions some of the bikes we receive as trade-ins and sells them through our used bike program. We’re working on getting our used bike inventory online. In the meantime, you can visit one of our stores and one of our specialists can search our inventory.


Guarantees
    
Your purchase from the Bike Gallery marks the beginning of our relationship, not the culmination. Our staff is dedicated to ensuring that all of your cycling journeys are positive ones. We also have an array of guarantees to help assure that you get the service you deserve. If we, or a product you purchase from us, fails to meet your expectations please don’t hesitate to let us know.

100% Satisfaction Guarantee

You can trust the Bike Gallery to be your friend and partner when you purchase new bikes, clothing and accessories. If for any reason you are unsatisfied with your purchase within 30 days please bring it back for a credit or exchange. Bikes are eligible for an exchange only within 30 days. EXCLUDES SPECIAL ORDERS

Price-Matching Guarantee

We believe that a great price is part of great service, so we sell at the lowest price and back it up with a No Hassle 30 Day Price Matching Promise. We match local or internet prices to make shopping at the Bike Gallery an easy and affordable choice (Some restrictions apply).

Professional Fitting Service Guarantee

We are so sure that you’ll love your Bike Gallery fitting that we guarantee it. All our fitting services are guaranteed for one year. If for any reason you don’t feel you are not benefiting from your Bike Gallery fitting, we want to know. Call us and we’ll work hard to make it right.

Largest Inventory in Portland

With six locations in the country’s most vibrant cycling community, we need to have something for everyone in stock and ready to purchase. Your time is valuable, we want you to get what you need when you need it from the Bike Gallery.

Friendly & Approachable Employees

Visiting the bike shop should be fun. That’s why we train our friendly and knowledgeable employees to treat you with respect and kindness.

Most Experienced Mechanics in Portland

When you have your bike serviced at the Bike Gallery, you are being helped by the best trained and most knowledgeable technicians in town. Our service department is so good, that we travel around the country training other bike dealerships how to excel.

The Bike Gallery is Portland’s Exclusive Trek Dealer

Your Privacy

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

What Information We Collect

The following types of information may be collected at this website  (if you volunteer it):

  • your e-mail address
  • your first and last name
  • your street address, city, state and ZIP Code
  • pertinent information specific to an event or activity (where relevant)
More About E-Mail & Postal Addresses

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Trek Bicycle Superstore website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.