Group of cyclists

Why Buy From Us

Ride Local. Shop Local.

Determining where you buy your next bicycle can sometimes be a challenge. Between specialty stores, Craigslist, and big box stores, there are many options. These are the Bike Gallery advantages that automatically come with every bicycle purchased from us:

Support The Local Economy

We’re a locally-owned, family business and we try to support other local businesses when making buying decisions. That means almost every dollar of your purchase will stay in the Portland area and be quickly recirculated. A healthy local economy is important to all of us.


Satisfaction Guarantee

We test all of our products and are confident that they will meet your expectations. But if it’s not making your cycling experience better, we want you to return it. 30 days to a better cycling experience or you can exchange your merchandise for something better (Excludes Special Orders).

Bicycle Wellness Program

After a few weeks of riding, your bicycle will begin to “settle-in” and will most likely need some minor adjustments. We provide minor tune-ups for the first 6 months to make sure your bike is perfect. There is no appointment needed – just stop by any of our locations.

Dedicated And Experienced Staff

We focus exclusively on cycling; it’s what we know and what we love. We have a core group of long-time employees who are passionate about bikes and about helping you find your passion. When you visit us, you’ll see familiar faces that can help you with any issues.

Warranties

We honor lifetime warranties on most of the bikes we sell. In the unlikely event that something goes wrong with your bike, you can be assured we will make it right. In addition, if there is ever a recall, we will personally contact you to make a replacement.

Environmental Impact

We are committed to reducing our environmental impact. We make conscious buying decisions and we are continually looking for creative ways to recycle the products we use.  We incentive our employees to commute via bike each day. To date, we’ve paid over $65,000 for more than 45,000 trips by bike.

More Reasons To Buy

Selection

Training

Trade-Ins

Community

Guarantees

Your purchase from the Bike Gallery marks the beginning of our relationship, not the culmination. Our staff is dedicated to ensuring that all of your cycling journeys are positive ones. We also have an array of guarantees to help assure that you get the service you deserve. If we, or a product you purchase from us, fails to meet your expectations please don’t hesitate to let us know.

100% Satisfaction Guarantee

You can trust the Bike Gallery to be your friend and partner when you purchase new bikes, clothing and accessories. If for any reason you are unsatisfied with your purchase within 30 days please bring it back for a credit or exchange. Bikes are eligible for an exchange only within 30 days. EXCLUDES SPECIAL ORDERS

Price-Matching Guarantee

We believe that a great price is part of great service, so we sell at the lowest price and back it up with a No Hassle 30 Day Price Matching Promise. We match local or internet prices to make shopping at the Bike Gallery an easy and affordable choice (Some restrictions apply).

Fit Service Guarantee

We are so sure that you’ll love your Bike Gallery fitting that we guarantee it. All our fitting services are guaranteed for one year. If for any reason you don’t feel you are benefiting from your Bike Gallery fitting, we want to know. Call us and we’ll work hard to make it right.

Your Privacy

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

The following types of information may be collected at this website  (if you volunteer it):

- Your e-mail address
- Your first and last name
- Your street address, city, state and ZIP Code
- Pertinent information specific to an event or activity (where relevant)

More About E-Mail & Postal Addresses

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you, please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

This Website Uses Google Adwords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Trek Bicycle Superstore website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.